Returns & Exchanges
At Sunrise Mart, we are dedicated to providing the freshest quality groceries. If you receive a product that does not meet our standards or is damaged, you can request a return or exchange within 48 hours of delivery.
Check Eligibility
Ensure your items are unopened and in their original packaging; perishable goods must be reported within 24 hours of receipt for a refund or replacement.
Contact Support
Email our customer service team at [email protected] with your order number and a photo of the item if it arrived damaged.
Await Authorization
Our quality control team will review your request within one business day and provide a return authorization number and instructions.
Receive Refund or Exchange
Once approved, we will either process a full refund to your original payment method or dispatch a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing